We have a 30-day return policy, which means you have 30 calendar days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at fradiettsp@outlook.com. Please note that returns will need to be sent to the following address: [1500 s Hellman Ave,Ontario]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at fradiettsp@outlook.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
- If the item is defective or incorrect, the return shipping costs will be covered by us.
- If you no longer want the item, you will be responsible for the return shipping costs.
Exceptions / non-returnable items
We accept returns for all products on our website.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We do not offer free exchanges unless we have not yet shipped your order.
Order Cancellations:
If you wish to cancel your order, you can inform us via live chat or email. We recommend using live chat for a quicker response.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at fradiettsp@outlook.com.
Email：fradiettsp@outlook.com
Phone：+86 139 2724 8893
Address : Number 12, Floor 2, Building 3, Dongxing Shangmao City, Nanzhuang Town, Chancheng District, Foshan, Guangdong, China
Opening hour: 9:00AM - 10:00PM EST (MON to FRI)